Refund policy

PLEASE READ IN FULL BEFORE PLACING YOUR ORDER.

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at joyinthedawn@gmail.com. Please note that exchanges will need to be sent to the following address: 363 Market Street Clinton, TN 37716

If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us with any question at joyinthedawn@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like perishable goods (such as food, drinks, or plants), custom products (such as special orders or personalized items), jewelry, seasonal items and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we DO NOT accept exchanges on sale/ clearance items or gift cards.